Shipping & Ordering
Most orders leave our mill in San Martin the next business day. We pack everything here, and most of the time shipping is pretty straightforward. A few things are worth knowing.
●
$8
Arizona, California, Colorado, Idaho, Nevada, Oregon, Utah, and Washington.
●
$9
Arkansas, Illinois, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, New Mexico, North Dakota, Oklahoma, South Dakota, Texas, Wisconsin, and Wyoming.
●
$10
All other states, including Alaska and Hawaii.
USPS Priority Mail and other carrier rates may also show up at checkout. For addresses outside the United States, any shipping options available to your address will appear there too.
Free shipping at $100+
Standard shipping is free on orders of $100 or more. It applies automatically after discounts and before tax.
Flat rates, no surprises
Orders under $100 ship for a flat rate based on destination. USPS Priority Mail and other carrier rates may also appear at checkout.
When will my order ship?
Usually the next business day. Orders placed on weekends or holidays go out the next business day. We’re a small team, so once in a while harvest, weather, or farm life gets in the way, but most orders move quickly.
Hot or cold weather?
Olive oil can turn cloudy or solidify in cold weather, and vinegar can occasionally freeze. Let either return to room temperature and it will be fine. Prolonged high heat isn’t ideal for olive oil, so if you’re in the middle of a serious heat wave, waiting a few days can make sense.
Local pickup
Choose Local Pickup at checkout and we’ll send you another email when your order is ready. Pickup is at our mill at 11811 Monterey Highway in San Martin. We’re normally here Monday through Friday from 10:00 AM to 5:30 PM. If you need another time, contact us ahead of time and we can usually work something out.
Damaged or missing items
If something is broken, damaged, or missing, contact us as soon as you can and send a photo. We’ll take care of the bulk of the insurance claim and get the problem sorted out. Shipping insurance doesn’t cover an incorrect address supplied with the order, so it’s worth giving that one last look before checkout.
Returns
Because most of what we sell is food or personal care, many items aren’t returnable once sold. For nonfood items, we generally accept unused returns within 30 days. Full terms are in our Refund Policy.
